FREQUENTLY ASKED QUESTION
We accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received.
Orders placed from Friday to Sunday will be processed the following Monday and shipped within 2~6 days. USPS does not pick up or deliver on weekends.
70% of orders are shipped from our fulfillment house located in USA, but 30% of our specialty items are located in other countries such as Australia, Germany, United Kingdom and China.
For other specialty and giveaway items, please allow up to 4 weeks delivery time as they may be
If you want the order to arrive in time, please order it at least 2-6 weeks before the moment you need it to arrive.
All packages may not be delivered at the same time.
Please wait the full shipping
We know you're excited to get the items you've ordered!
For items shipped from our overseas warehouses, send us an email to get updates about the item you ordered.
We use multiple tracking systems to monitor orders and we can give you additional information.
Please, take note that you cannot track your packet coming from our overseas warehouses, which is in transit to USA (on a flight), until reaches the first USPS facility.
As the item you ordered arrives in the first USPS facility, you can track where your item is and when it will be at your door.
Although our fulfillment house is located in America, some of our specialty items are located in other countries such as Australia, Germany, United Kingdom and China.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
All packages may not be delivered at the same time, because they may be shipped from a different warehouse.
If you have any other questions, please contact us and we will do our best to help you out.
Lost or Stolen Packages
If the package shows delivered to your address, but is missing you must report the lost to us within 2 weeks of placing your order (domestic shipments) or 4 weeks of placing your order (international shipments). Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered.
If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available.
We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.