FAQ

FREQUENTLY ASKED QUESTION

If you have any questions regarding your purchase, we will do everything we can to address your concerns.

Please, contact us via email at support@dealofthedaytoday.com  

Our business is located in Michigan, USA. We accepts orders 24 hours a day, every day of the week.

Orders are processed in the order they are received.

Orders placed from Friday to Sunday will be processed the following Monday and shipped within 2~6 days. USPS does not pick up or deliver on weekends.

70% of orders are shipped from our fulfillment house located in USA, but 30% of our specialty items are located in other countries such as Australia, Germany, United Kingdom and China.

When I am going to receive my order?
All items are subject to a handling period before they are dispatched. 99% of orders leave the warehouse within 2-4 days of payment.

The day an order ships does not count as a day in transit.

We will notify you by email when your items have been shipped.
Most items should be received within 2-6 weeks of your order date. 
This may be a little longer for international delivery.                                           
For other specialty and giveaway items, please allow up to 7 weeks delivery time as they may be shipped from other countries.

**Due to the high volume of orders during holiday season we may experience extended processing time, up to 7 business days.**

Am I going to receive the order in time?

T-Shirts and apparel items should be received within 1-2 weeks of your order date. This may be a little longer for international delivery.

For other specialty and giveaway items, please allow up to 4 weeks delivery time as they may be shipping from other countries.

If you want the order to arrive in time, please order it at least 2-6 weeks before the moment you need it to arrive.

Can I change the color of the ordered item?
You can change the color of the item ordered by contacting us via
support@ dealofthedaytoday.com as long as it is not shipped yet.

Can I remove an item from my order?
Yes, you can remove the item from your order and get a refund easily before the item is shipped. To do that, please contact us via email: support@ dealofthedaytoday.com                   
Once it is shipped, you have to wait for it to arrive and then ship it back and ask for a refund.

Can I cancel my order?
You can cancel items or orders that haven't entered the shipping process yet. 
It may be possible to cancel your order during processing, but once it moves to the shipping process, it cannot be canceled.
To cancel your order, contact our email support at support@cutecatsstore.com in the first 24 hours; all these, because we try to ship your items as fast as possible to reach out to you on time.
If it is too late to cancel your order, you may return any unwanted items in accordance with our returns policy.

Where can I track my order?
You can track your order by clicking the Order Status in our menu or send us an inquiry at email support.
Just simply enter the order number you were provided when you completed the checkout (check your order confirmation email) and the e-mail address you used to place your order.         
We use multiple tracking systems to monitor orders and we can give you additional information.

Please wait the full shipping time frame (check the first paragraph) for your whole order to be delivered.

NOTE: All packages you ordered may not be delivered at the same time.

We know you're excited to get the items you've ordered!

For items shipped from our overseas warehouses, send us an email to get updates about the item you ordered.

Please, take note that you cannot track your packet coming from our overseas warehouses, which is in transit to USA (on a flight), until reaches the first USPS facility.

As the item you ordered arrives in the first USPS facility, you can track where your item is and when it will be at your door.

Are the items shipped together?

Although our fulfillment house is located in America, some of our specialty items are located in other countries such as Australia, Germany, United Kingdom and China.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.

Please keep this in mind when receiving deliveries. 

All packages may not be delivered at the same time, because they may be shipped from a different warehouse.

If you have any other questions, please contact us and we will do our best to help you out.

Can I change my shipping address?
You can change your shipping address before the item is shipped by contacting us via email: support@ dealofthedaytoday.com, but once it moves to the shipping process, it cannot be changed.

My item broke; can I get a new one?
If your item was broken, which does not happen often, and you cannot repair it yourself, you have to contact us via support@ dealofthedaytoday.com                        
We will then give you instructions whether to ship the item back or if you'll receive a partial refund.

Lost or Stolen Packages

If the package shows delivered to your address, but is missing you must report the lost to us within 2 weeks of placing your order (domestic shipments) or 4 weeks of placing your order (international shipments).

Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered.

If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available.

We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.

Can I be refunded?
If you do not receive your order, you have to contact us via support@dealofthedaytoday.com to solve the problem.
Depending on the problem, you will be fully or partially refunded